To maintain compliance with our Brand Service Level Agreements, we recommend pausing your operations if you plan to be inactive, out-of-office, or unable to manage your account for any period.
Alternatively, you can contact our team at brandsupport@complex.com and let us know if we need to update your ship windows or reach out to customers on your behalf.
To prevent Complex orders from being processed while you're away, simply unpublish your products in your Violet Merchant Dashboard. Here's how:
- Login to your Violet Merchant Dashboard.
- Go to Offers to view all your products.
- Select the checkbox next to the products you wish to disable and tap Unpublish at the bottom of your screen.
And that's it—your products will no longer be available for purchase until you choose to republish them.