Getting Paid with Shopify Collective

Shopify Collective simplifies the payout process by using automatic payments. This feature ensures that payouts are processed automatically once an order is fulfilled. To take advantage of automatic payments, you need to meet the following criteria: 

• Your store has an active Shopify Payments account
• Your store has made at least $10,000 USD in sales in the last 12 months
• Your store has collected a substantial volume of consumer payments via Shopify payments 

If you do not meet the requirements above, please contact our team at [e-mail] for alternatives. 

Here's How it Works

After a customer places an order on our website, we receive the full amount paid for the order. From there, we will owe you a portion of the money which will be paid out to you after the order has been fulfilled with valid tracking. 

The order will feed into your Shopify admin and be marked as Paid. This means that while we have received payment from the customer, the funds won't transfer to your Shopify Payments balance until after the order is fulfilled. 

This process also automates refunds for order cancellations or customer accommodations. For any refunds issued, Shopify Collective will automatically debit the amount from your Shopify Payments account. 

FAQs

• Shopify Collective moves money from retailers to suppliers at the top of the hour.

  This means that if an order is created at 10:18 (or 10:45 or 10:55), that money doesn't get moved until 11 and you will see a message that says 'payment pending' until then. You should feel confident in fulfilling the order even during that status, or you can wait until it's marked as paid.

  Payments will still come through your Shopify payments account like normal.

• Our team will activate this for you; it cannot be done on your end.

  But you can review this by following these steps:

  1. From your Shopify admin, click Settings > Apps and sales channel. 
  2. Click Collective (Supplier). 
  3. Click Open app. 
  4. From the Collective (Supplier) sales channel, click Payments. 
  5. In the Automatic payments section, check that automatic retailer payments are turned on. 

• You can view payments from the Transactions page in your Shopify admin. Only orders that have been fulfilled will be displayed. 

  Steps: 

  1. Click Finance > Payouts. 
  2. Click View transactions.  
  3. Click More filters. 
  4. Click Type, and then select Shopify Collective. 

  You can also view payments with a product cost and shipping breakdown. 

  Steps: 

  1. From your Shopify admin, click Settings > Apps and sales channels. 
  2. Click Collective (Supplier). 
  3. Click Open app. 
  4. From the Collective (Supplier) sales channel, click Payments. 
  5. In the Order payments section, view Shopify Collective payments. 

• If there are insufficient funds, Shopify Collective will keep trying to recover the costs until successful.

  Insufficient funds can happen for several reasons:

  • Customers use alternative payment methods like PayPal.
  • Your payouts are processed frequently, reducing the available balance.
  • You process a high number of refunds after a payout.

  To avoid future issues, consider the following:

  • Use Shopify Payments as your only payment method at checkout.
  • Set your payout schedule to weekly or monthly to maintain a positive balance for Shopify Collective to debit from.
  • Find ways to minimize refunds and chargebacks. Depending on the reason for the high volume of refunds and cancellations, our team can help you develop a plan to address and reduce them. Please contact our team at [e-mail] for more information.