Onboarding with Shopify Collective

We use Shopify Collective to seamlessly integrate your Shopify account to our Sales Channel, if you're based in the U.S. The set up process is simple and only takes a few minutes. 

Onboarding Checklist

Before you begin, please ensure you meet the following requirements: 

• You use Shopify and have Shopify Payments enabled.
• You are located in the U.S. If you are not located in the U.S., please reach out to our team at [e-mail] for alternatives.

Onboarding Steps

•  

  1. We will send you an email invitation to join Shopify Collective. Open this email and install the Collective: Supplier app. 

     

  2. Sign in to your Shopify account. If you manage multiple Shopify stores, choose the specific store you wish to install the sales channel. 
  3. Click on Add sales channel.
  4. You're all set. 

• Enabling the Collective Sales Channel.

  The sales channel might be enabled by default, but it's always good to double check. Note: Enabling the Collective Supplier sales channel does not grant us access to your products.   

  1. From the left side menu navigation, select Products.
  2. Select the checkboxes next to each product you want to enable for Complex. 
  3. Click on the ellipses symbol for More Actions and select Include in sales channels. 
  4. Check the box next to Collective: Supplier and select Include products to enable the sales channel for the selected products. 
  5. You're all set! You can review your products to ensure that the sales channel has been successfully enabled by clicking into individual products and reviewing the Sales channels section. 

• Creating Your Price List.

  The Price List is what will grant Complex access to your products and determine the amount we will owe you for products sold through our marketplace. 

  1. From your Shopify admin, click on Settings > Apps and sales channels. 
  2. Select Collective: Supplier from the Apps and sales channel page.
  3. Open the sales channel by clicking on Open sales channel. 
  4. Within the Collective: Supplier sales channel, navigate to Price lists and select Create price list.
  5. Name your price list 'Complex'.
  6. Grant us access to your price list: 
     • Under Permissions, select Private access.
     • Select COMPLEX as your Retailer. 
  7. Configure your shipping rates. For more info, see this article. 
  8. Specify a percentage deduction in the Retailer margin section. This will be provided to you prior to your integration with Shopify Collective. 
  9. Add products to your price list:
     • Click Add products.
     • Select the products you want to include. 
     • Click Done.
  10. Make your price list Active.
  11. Finally, click Save.

  Once we receive an email confirming your products are available, we’ll begin importing and listing them. This process may take up to seven business days. 

FAQs

• Your product information, including title, description, price, and variants, is automatically transferred to our store. We can modify all details except for the price, which remains as specified in your price list.

  Imported information includes price, inventory, title, images, description, variants, vendor, product type, and cost price. Details like SKU, collections, tags, barcode, country of origin, HS code, compare-at price, and product discounts are not transferred. 

• Yes! Shopify Collective continuously syncs product price, cost price and inventory, but doesn't sync other imported product information. If you make updates to your products, please send us an email at [e-mail].

  After a customer buys your product through our store, your inventory is automatically updated.

  To resync additional product details, remove the product(s) from your price list and re-add them. 

• Connect with our team at [e-mail] and we would be happy to send you a new invitation. You can also try the steps outlined below:  
  1. Sign in to your Shopify account and navigate to Settings > Apps and sales channels. 
  2. On the Apps and sales channels page, select Collective: Supplier.
  3. Click on Open sales channel.
  4. Within the Collective: Supplier sales channel, select Retailers.
  5. Go to the To review tab.
  6. Click on Accept invitation.

• Once you're a part of our network in Shopify collective, you can review the connection details by following these steps: 
  1. In your Shopify admin panel, navigate to Settings > Apps and sales channels. 
  2. On the Apps and sales channels page, locate and click on Collective: Supplier.
  3. Select Open sales channel.
  4. Within the Collective: Supplier sales channel interface, select Retailers.
  5. Go to the Connected tab to review key data points regarding our connection.