FAQ

• What happens if I remove products from my price list?
• What if an order is not marked as 'Paid'?
• What is Shopify Collective?
• How do I submit a claim for a lost or damaged package with Shopify Shipping?
• How do I create a return label in Shopify Collective?
• What if I can't locate the Shopify Collective email invitation?

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• What should I do if a customer reaches out to me directly?
• How do I provide a tracking update?
• How do I make an address adjustment?
• What should I do if a package is returned to sender?
• What should I do if a package is lost?
• Who creates the return label?

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