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Complex Brand Support
FAQ
Customer Service FAQs
Customer Service FAQs
What should I do if a customer reaches out to me directly?
How do I provide a tracking update?
How do I make an address adjustment?
What should I do if a package is returned to sender?
What should I do if a package is lost?
Who creates the return label?
How do I deal with reports of damaged or incorrect products received?
How do I cancel and refund orders?
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